Return

At Upton Henry, we take great pride in the quality of our abstract paintings and are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not entirely happy with your purchase, we offer a comprehensive return policy to make the process as seamless and straightforward as possible. Please read the following guidelines to understand our return policy:

1. Eligibility for Returns

1.1 Time Frame: You have 30 days from the date of delivery to return your purchase for a refund or exchange. After 30 days, we cannot offer a refund or exchange.

1.2 Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We cannot accept returns of used or damaged items.

1.3 Proof of Purchase: A receipt or proof of purchase is required to process a return. Please include your order number and details when contacting us.

2. Return Process

2.1 Initiating a Return: To initiate a return, please contact our customer service team at contactinfo@uptonhenry.com. Provide your order number, a description of the item(s) you wish to return, and the reason for the return. Our team will provide you with further instructions and a return authorization number.

2.2 Packaging: Please securely pack the item(s) in the original packaging. If the original packaging is not available, use a suitable alternative to ensure the item(s) are protected during transit. Include all original accessories, documentation, and any promotional items that were included with your purchase.

2.3 Shipping: You are responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in transit.

3. Refunds

3.1 Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

3.2 Approval of Refund: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment. The refund processing time may vary depending on your payment method and financial institution.

3.3 Partial Refunds: In certain situations, only partial refunds may be granted (if applicable), such as items with obvious signs of use, items not in their original condition, or items missing parts for reasons not due to our error.

4. Exchanges

4.1 Defective or Damaged Items: We replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contactinfo@uptonhenry.com. Provide your order number, a description of the damage or defect, and any relevant photos. We will arrange for a replacement to be sent to you.

4.2 Exchanging for a Different Product: If you wish to exchange an item for a different product, please return the original item following the return process outlined above. Once the return is processed, you can place a new order for the desired item.

5. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Custom or personalized items
• Items purchased on clearance or final sale

6. International Returns

6.1 Customs and Duties: If you are returning an item from outside the United States, you may be responsible for paying any applicable customs duties, taxes, or fees. These costs are non-refundable.

6.2 Extended Return Time Frame: We understand that international returns may take longer. Please contact us as soon as possible to initiate the return process. We may be able to offer an extended return time frame on a case-by-case basis.

7. Contact Information

If you have any questions or need further assistance with your return, please contact our customer service team at:

Email: contactinfo@uptonhenry.com

Our team is here to help and will respond to your inquiry within 24-48 hours. Thank you for shopping at Upton Henry. We appreciate your business and are committed to providing you with the highest level of customer service.