Exchanges

At Upton Henry, we strive to ensure that every customer is completely satisfied with their purchase of our exquisite abstract paintings. We understand that sometimes an exchange may be necessary, whether due to an incorrect order, a preference for a different piece, or other reasons. To facilitate a smooth and efficient exchange process, please review our comprehensive exchange policy outlined below:

1. Eligibility for Exchanges

1.1 Time Frame: You have 30 days from the date of delivery to request an exchange. After 30 days, we regret that we cannot accommodate exchange requests.

1.2 Condition of Items: To be eligible for an exchange, the item must be in the same condition that you received it, unused, and in its original packaging. Exchanges for used, damaged, or altered items will not be accepted.

1.3 Proof of Purchase: A receipt or proof of purchase is required to process an exchange. Please provide your order number and relevant details when initiating an exchange request.

2. Exchange Process

2.1 Initiating an Exchange: To initiate an exchange, please contact our customer service team at contactinfo@uptonhenry.com. Provide your order number, a description of the item(s) you wish to exchange, and the reason for the exchange. Our team will guide you through the next steps and provide an exchange authorization number.

2.2 Packaging: Securely pack the item(s) in the original packaging. If the original packaging is not available, use a suitable alternative to protect the item(s) during transit. Include all original accessories, documentation, and any promotional items that were included with your purchase.

2.3 Shipping: You are responsible for the shipping costs associated with returning the item(s) for exchange. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in transit.

3. Processing Exchanges

3.1 Receiving Your Return: Once we receive your returned item, our team will inspect it to ensure it meets our exchange criteria. We will notify you via email that we have received your returned item and inform you of the approval or rejection of your exchange request.

3.2 Approval of Exchange: If your exchange is approved, we will process your request and ship the new item to you. You will receive a confirmation email with the details of your exchange and the expected delivery date of the new item.

3.3 Processing Time: The time it takes to process and ship your exchange may vary depending on the availability of the new item and your location. We strive to process exchanges promptly to ensure you receive your new item as quickly as possible.

4. Defective or Damaged Items

4.1 Defective or Damaged Upon Arrival: If your item arrives defective or damaged, please contact us immediately at contactinfo@uptonhenry.com. Provide your order number, a description of the defect or damage, and any relevant photos. We will arrange for a replacement to be sent to you at no additional cost.

4.2 Exchanging Defective or Damaged Items: Follow the standard exchange process for defective or damaged items. We will cover the shipping costs for returning defective or damaged items and for sending the replacement item to you.

5. Exchanging for a Different Product

5.1 Requesting a Different Product: If you wish to exchange an item for a different product, please initiate the exchange process as outlined above. Once we receive and process your returned item, you can place a new order for the desired product. Please note that price differences may apply, and you may need to pay any additional costs associated with the new product.

5.2 Price Adjustments: If the new product is of a lower value than the original item, we will refund the price difference to your original method of payment. If the new product is of a higher value, you will be required to pay the difference.

6. International Exchanges

6.1 Customs and Duties: If you are requesting an exchange from outside the United States, you may be responsible for paying any applicable customs duties, taxes, or fees. These costs are non-refundable.

6.2 Extended Exchange Time Frame: We understand that international exchanges may take longer due to shipping times and customs processing. Please contact us as soon as possible to initiate the exchange process. We may be able to offer an extended exchange time frame on a case-by-case basis.

7. Non-Exchangeable Items

Certain items are non-exchangeable, including:

• Gift cards
• Custom or personalized items
• Items purchased on clearance or final sale

8. Contact Information

If you have any questions or need further assistance with your exchange, please contact our customer service team at:

Email: contactinfo@uptonhenry.com

Our team is here to help and will respond to your inquiry within 24-48 hours. Thank you for shopping at Upton Henry. We appreciate your business and are committed to providing you with the highest level of customer service.